Customer Support

Company details

52 Hillsboro St
Pittsboro, NC
(919) 542-7366

Please note that our stores are closed on certain holidays.

Contact us

Thanks for checking us out! We are constantly adding new products to both our physical store and to our webshop, so if there is something you are hunting for but can't find, let us know! We are happy to do everything we can to track it down. Our great staff can also offer suggestions to fit your needs.

If you have any questions, concerns, or just want to say hello- here is how to get in touch!

Phone: (919) 542-7366

Email: [email protected]

Snail Mail: P.O. Box 1745 Pittsboro, North Carolina 27312

Shipping and Returns

Our full shipping and returns policy can be found here: https://www.newhorizonsdowntown.com/service/shipping-returns/

The quick run down is:

Most things are returnable within 30 days from when it was delivered to you.

Mail the items back to us (you chose who you want to use), we do not pay for shipping back to us. When we get the item back we process the refund the same way you paid.

Clearance and sale items are NOT returnable.

Address to mail returns to:

New Horizons Trading Co

674 West Street

Pittsboro, NC 27312
Our full shipping and return policy can be found here: https://www.newhorizonsdowntown.com/service/shipping-returns/

We will process your order, pack and send out your items within 3 business days.

We use both USPS and UPS as carriers. Once we get your stuff in their hands, we send you the tracking number. Transit time varies due to service used, how far away you are from us, and crazy weather etc.

If you do not receive a tracking number 3 business days after placing an order, please contact us at [email protected] or phone 919-542-7366.

Drop us a line

Company details

Contact us

Shipping and Returns

Stay in the know! Sign up for our newsletter